zh888 Privacy Policy — Our Commitment to Protecting Your Information

Using zh888's services requires providing certain information. The purpose behind each piece of data collected is clearly stated below. zh888 never asks for information it does not need.

Registration & Identity Verification Information

• Name, date of birth, and gender — for age verification and account identification.
• Mobile number and email address — for contact and security verification.
• A copy of your national ID or passport — as part of the KYC (Know Your Customer) process.
• A selfie or photo — for verification against your identity document (during KYC only).

Financial Information

• BKash, Nagad, or Rocket number — for deposits and withdrawals.
• Bank account details (if you use bank transfer).
• Transaction history — for maintaining financial records and resolving disputes.

Usage Data

• Login date, time, and device information — for security monitoring purposes.
• Betting history and gaming activity — for account management purposes.
• IP address and browser type — for fraud detection and security purposes.

Zh888 uses the information you provide solely to ensure quality of service. Each purpose is outlined separately below.

Zh888 does not use your information for marketing or advertising purposes. If you prefer not to receive offers or notifications from zh888, update your communication preferences in your account settings.

Zh888 does not sell your information to third parties — this is a core principle. That said, limited data sharing may be necessary in certain specific circumstances.

Circumstances Under Which Information May Be Shared

• Payment Processing: When processing transactions via bKash, Nagad, or Rocket, the necessary information is shared with the relevant payment provider.
• Legal Obligations: zh888 is required to disclose information upon a valid order from a government authority or court.
• Fraud Prevention: A limited amount of encrypted data may be shared with fraud detection systems.
• Technology Partners: Technology providers that support zh888's platform operations may access limited data under specific contractual agreements.

Zh888 uses industry-standard technology to protect your data — covering not just technical safeguards, but administrative and physical security measures as well.

Technical Security

• All web and app traffic is secured with 256-bit TLS/SSL encryption.
• Data stored in zh888's database is encrypted using AES-256 encryption.
• Passwords are never stored in plain text — only encrypted hashes are kept.
• Zh888's systems undergo regular security testing, including penetration testing.
• In the event of a suspicious login or unusual account activity, zh888 automatically secures your account and notifies you immediately.

Administrative Protection

• Within zh888, only authorized personnel are permitted to access user information.
• All staff receive data protection training and are required to sign confidentiality agreements.
• Every access to data is logged and reviewed on a regular basis.

Cookies are used on zh888's website and app. Cookies are small files stored in your browser that help improve the quality of the service.

How zh888 Uses Cookies

• Essential Cookies: These are used to maintain your login session and ensure platform security. Without them, zh888 cannot function properly.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which sections of zh888 receive the most visits — helping us improve our services. This data is analyzed anonymously.

Zh888 does not use any third-party advertising cookies. You can manage cookies through your browser settings — however, disabling essential cookies may affect your ability to log in and use certain features on zh888.

Zh888 does not retain your data longer than necessary. The retention period for each type of information is outlined below.

• Account Information: For the duration your account remains active, and for up to 5 years after closure as required by law.
• Financial Transaction Records: 5 years from the date of transaction — for financial dispute resolution and regulatory compliance.
• KYC Documents: Up to 5 years after verification — as required by legal obligations.
• Login & Session Logs: 6 months — for security monitoring purposes.
• Betting History: The last 6 months are directly accessible; older records can be retrieved through support.

You have full rights over your personal data at zh888. Contact the zh888 support team for any of the matters listed below.

Zh888's services are intended for users aged 18 and above. zh888 does not knowingly collect information from anyone under the age of 18.

• Age is verified at the time of registration through date of birth and KYC documentation.
• If zh888 identifies an account belonging to a minor, that account is immediately closed and all associated data is deleted.
• If parents suspect their child is using zh888, they should contact zh888 Support immediately.

Zh888 may update this Privacy Policy as needed. The most current version will always be available on this page.

• For significant changes, zh888 will notify users in advance via mobile number or email.
• Continuing to use zh888 after any changes are made constitutes acceptance of the updated policy.
• The date of any changes can be determined from the "Last Updated" date at the top of the page.
• To view a previous version, please contact zh888 Support.

For any questions or requests regarding this Privacy Policy, please get in touch with zh888. The zh888 team is always ready to assist in Bengali.

• Email: support@zh888.my
• Live Chat: After logging in to zh888, click the chat icon on the right side of the screen.
• Support Hours: Seven days a week, 24 hours a day.

Data protection complaints on zh888 are typically resolved within 3 business days. For more complex matters, it may take up to 14 days — zh888 will keep you informed of progress throughout.